To: Renee Johnson <rjohnson@cxx.mlivmail.edu> //

From: Thomas Rollins <trollins@acrosserv.com> //

Sent: June 1 //

Subject: Invoice CORRECTION //

A shipment of office supplies that you ordered from us /

was shipped from our distribution center on May 31. //

It is scheduled to arrive at your office address by Friday morning, /

as you requested. //

Please note, however, / that we have discovered an error in our records /

indicating an inconsistency in the packing slip and invoice /

included with your shipment. //

Both were prepared for shipment on Tuesday morning, /

when the printer ink cartridges you ordered were not yet available. //

We had been planning to send these to you separately /

as soon as we received them. //

But they arrived before your package was shipped. //

One of our clerks added them to the shipment, /

revising the packing slip / but NOT the invoice. //

Therefore, the invoice you will receive is incorrect. //

Please discard it /

and refer to the invoice / we have just sent to you by fax / moments ago. //

We apologize for the inconvenience. //

T. Rollins // Customer Service //

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