All right, everyone. //

That just about concludes our tour today /

of the corporate headquarters here at Robin Computer Company. //

We’ve seen the assembly plant / where we customize our personal computers /

before sending them out to the customer. //

And now I’d like to take a moment / to draw your attention /

to this room here on the right. //

What do you see there? //

Three people, sitting at their desks. //

It’s very quiet, isn’t it? //

This is our document processing and publication department. //

And the reason I wanted to show it to you / is that it’s a model of efficiency. //

When our firm was established 10 years ago, /

this was a department with 15 employees, / with an enormous budget, /

and taking up five times as much office space. //

Thanks to the cutting-edge technology, / it’s now much more streamlined. //

Next, we’re going to see our call-center operation. //

The trend there /

has been the opposite of that in the document processing center ─ /

at least in terms of size. //

Initially, we didn’t even have a call center. //

Now it’s our most crucial interface with the customer. //

This is where any of our customers can call us / for any reason, 24 hours a day. //

It has a large office-space of its own, / a training center and a total staff of 125. //

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