文書１

From: cservice@shoppingxyz-amicom.com //

To: Phillip Hall <phall@rcoxnet.com> //

Subject: Important Notice to ShoppingXYZ Customers //

(Please do not reply to this message) //

AN IMPORTANT NOTICE FOR ALL OF OUR CUSTOMERS //

ShoppingXYZ.com // Your Online Shopping Mall //

At ShoppingXYZ.com, /

we are dedicated to providing you with absolute safety and security, /

in addition to the ultimate in bargains and variety. //

This is why we thought you should know /

that our security team has recently detected a series of attempts at “phishing” /

─ fraudulent attempts by unauthorized parties /

to coax personal information from consumers /

by impersonating legitimate Web sites like ShoppingXYZ.com. //

We can assure you / that as of now, /

no personal information of any of our customers has been compromised. //

We would, however, / like to remind you to exercise caution /

whenever attempting to access our Web site / or conduct transactions online. //

In particular, / please be aware that we never, under any circumstances, ask you for information /

such as your address, phone number, social security number or credit card number /

before you have properly logged in / using your username and password. //

Please follow these simple steps whenever logging on /

to access your ShoppingXYZ.com account: /

If you experience any irregularities, / DO NOT disclose any information, / and immediately contact us at cservice@shoppingxyz-amicom.com. //

文書２

From: Phillip Hall <phall@rcoxnet.com> //

To: Customer Service <cservice@shoppingxyz-amicom.com> //

Subject: “Phishing” Attempt //

Dear Customer Service, //

I was recently doing some Internet shopping, / when I decided to access your Web site. //

I entered my shoppingXYZ.com password and ID, / and looked at a few products /

before I had to turn off my computer and leave the house to run some errands. //

This was prior to receiving your warning of “phishing” attempts, /

and I did not notice whether the correct address appeared at the top of my Web browser, /

or whether the proper “welcome” message appeared. //

Since then, I have read your warning. //

Just to be safe, / I have canceled my account with shoppingXYZ.com, /

and opened a new one with a different username and password. //

Will it be possible for you to confirm /

whether any of my private information was compromised? //

Please advise at your earliest convenience. //

Many thanks, // Phillip Hall //