7. What is the main purpose of the first e-mail?
(A) To offer special discounts for frequent shoppers
(B) To apologize for compromised information
(C) To list the steps required to change a password
(D) To warn of the danger of suspicious inquiries
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8. In the first e-mail, the word “conduct” in paragraph 2, line 3, is closest in meaning to
(A) assist
(B) continue
(C) transmit
(D) perform
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9. What advice is given to customers?
(A) Never send whole credit card numbers over the Internet
(B) Wait for a confirmation e-mail before sending money
(C) Carefully examine the “welcome” message
(D) Make sure bank records for unexpected deductions
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10. What did Mr. Hall neglect to do?
(A) Send an e-mail to confirm his intent to pay
(B) Check the shipped items against the printed invoice
(C) Make his online payment under his new username
(D) Confirm that he had accessed the correct Web site
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11. What does Mr. Hall want to know?
(A) Where the items he ordered are located now
(B) Who to contact if his shipment does not arrive
(C) Whether any of his information was compromised
(D) How to set up a new account under a different name
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