1. What is the man’s job?
(A) A cashier
(B) A sales clerk
(C) An accountant
(D) A librarian
2. What does the woman ask about?
(A) Whether she should go to the Children’s Section
(B) Whether her I.D. card has expired
(C) Whether her CD is overdue
(D) Whether the procedure will take much time
3. What does the man imply?
(A) He will be working at a registration office next week.
(B) The woman has to settle the payment.
(C) The books for young children are available at a different department.
(D) The woman should return goods at Counter Five.
4. What is the woman asking about?
(A) Lawn and garden care
(B) Office building maintenance
(C) Inspection of a property
(D) A travel schedule
5. What is true about the woman’s business?
(A) It was established recently.
(B) It is a subsidiary of West Valley Landscaping.
(C) It is located near a baggage claim area in the airport.
(D) It won’t remain open until late at night tonight.
6. What will the man do?
(A) Ring up again to schedule an appointment
(B) Visit the woman’s office tomorrow
(C) Decide whether to accept the estimate
(D) Present a bill for past services
7. What is the report mainly about?
(A) New services in the airline industry
(B) Changes in transportation costs
(C) Plans for purchasing new aircrafts
(D) Extra fuel charges added to airfares
8. What is good about the new services?
(A) All the seats are equipped with in-flight movie monitors.
(B) The airfare has been greatly discounted for frequent fliers.
(C) More menu choices have been offered.
(D) The luggage compartment has been enlarged.
9. Who is Emma Gilbert?
(A) An inspector
(B) An airline employee
(C) A journalist
(D) An interior decorator
10. What kind of company is most likely providing this message?
(A) A computer electronics company
(B) A telecommunications company
(C) A pharmaceutical company
(D) An electric power company
11. What has to be done to receive information about a printer?
(A) Press the number 1
(B) Press the number 2
(C) Press the number 3
(D) Press the number 9
12. According to the message, what are the club members asked to do?
(A) Update their personal information
(B) Inform a representative of their club number
(C) Give details of their new order
(D) Sign up for the conference